FAQ on Gift Card

• Can gift cards be exchanged for goods purchased?
  Gift card consumption is to support the return of goods (specific return policy should refer to Carnival Tesco regulations). When you want to return / exchange, you need to hold a small ticket and gift card to the main service desk for refund / change process. To assist you in completing your return procedures, shopping card payment will be returned with the gift card, can not be honored. If your card has been lost, I am sorry, we will not be able to assist you in making a return / exchange.
• Can I return the gift card after I buy one?
  Sorry, the gift card is a kind of special commodity. Once the card is purchased, it cannot be returned.
• Can I ask for an invoice for the consumption made with a gift card?
  Sorry, we have issued an invoice when the card is purchased. So when you shop with the card, no invoice will be issued.
• What should I do if the remaining sum of the gift card is insufficient to pay for my shopping?
  While you are shopping, if the remaining sum of your gift card is insufficient, you can pay the insufficient part with cash, a debit card or a credit card, etc.
• How to shop with a gift card?
  The use method of a gift card is the same as a debit card. After picking the commodities you want at a store, you tell the cashier that you want to consume with a gift card when you settle the bills, the cashier will swipe your gift card directly on a POS machine and deduct the price of commodities from your card. The amount of your consumption at this time and the remaining sum of your card will be displayed in the receipt. The remaining sum will stay in the card rather than refunded in cash.
• Can a gift card be recharged?
  A gift card is a one-time prepaid card, which will become invalid as soon as the amount of money is used up and cannot be recharged.
• Expiry date of gift cards
  No expiry date is set for gift cards of Rio Carnival Outlets.
• Can I use a gift card as soon as I buy it?
  You can use a gift card on the day you buy it and instantly enjoy the fun of shopping with one card.
• Can I ask for an invoice for buying a gift card?
  An invoice can be issued for buying a gift card. The amount of the invoice is limited to the “total amount of nominal value of the gift card”.
• How can I pay for buying a gift card?
  We accept cash, debit card and credit card.
• Do I need to pay service charge for buying a gift card?
  Do I need to pay service charge for buying a gift card?
• How many kinds of nominal values are there?
  A gift card is unregistered with your name. There are nominal values of 100 Yuan, 200 Yuan, 500 Yuan, 1,000 Yuan, 5,000 Yuan and 10,000 Yuan.